How to Outsource Website Testing Services?

Before we go into why website testing is being outsourced, let’s look at what this entails. Outsourcing is an agreement made by one company with another for website testing.

There are some best practices expected by clients who outsource website testing.

1. Clarify the needs:

Outsourcing website testing needs a clear work scope. If your customer does not offer them, you must define and explain the needs. Don’t put it off; make it simple for the client to work with you. Both parties should evaluate the scope on a regular basis to ensure that there are no disputes or misunderstandings.

2. Create a sense of collaboration with the customer:

Make yourself a member of the client’s team, not a remote add-on. Know who the players are, what their habits are, and when they will evolve so that you can fit into their processes. Harmonize with the development team, follow their rhythm, and accept their vision.

3. Make use of varied time zones:

Assume the developers are in the United States and the testers are in Europe. After coders in America finish their job for the day, they may send their build to testers in Europe, whose day begins hours later. Use the time overlap to connect while taking advantage of your clients’ leisure to get a lot of work done and show them the results the next day.

4. Enhance communication:

To eliminate knowledge asymmetry, timely communication is necessary when outsourcing website testing. Many technologies, such as instant chat (Google Talk, MSN), email or SMS, shared documents and dashboards, problem tracking systems, configuration management tools, screen sharing, and so on, can be employed. Before the project begins, both parties should agree on the communication routes.

Read Also: 7 Important Tips for Successful QA Outsourcing

5. Be flexible and adaptable:

Each company has its own workflow and methods. As an outsourced website testing services firm, we adhere to our customers’ QA protocols, which necessitates the use of adaptable teams. When working with a new client, the outsourced QA testing team should be able to swiftly learn new workflows and the testing process, as well as adapt to a new work style.

6. Recognize your customer’s cost structure:

Your client is outsourcing website QA to you because you can deliver a service at a lower cost than they could if they performed it themselves. Perhaps you are giving skills that would be too expensive to acquire and bring in-house. Understanding the specific scenario for each of your clients can help you determine whether you are pricing yourself out of a project or whether there is a broader area of services for you to supply.

7. Emphasis the need of effective written language skills:

English is the worldwide business language. English is frequently the second language of both the customer and the outsourced team. This can be difficult when conversing often via email. One of the most critical criteria for project success is smooth and effective communication between the customer and the outsourced QA team in charge of testing. Make certain that your communication is succinct, thorough, and correct.

8. Be the authoritative figure:

Be the expert in the area where the client wants you to be an expert – quality assurance and testing. Be or become a domain specialist, such as one in financial software. Highlight your expertise and ability to apply it to completely evaluate your client’s goods. Finally, become a specialist in the client’s unique application.

Read Also: 10 Reasons Why Outsourcing App Testing is the Best

9. Make yourself visible:

Lack of visibility with key executives in your customer’s organisation may be terrible since you want your worth to be recognised throughout the client. It may be challenging to gain higher awareness as the single member of the outsourced QA testing team. First, identify important managers and provide them with regular updates, statuses, and outcomes (particularly if they are positive). Visit the client and make a point of seeing and speaking with those important managers, even if just for a few minutes.

10. Establish communication priorities:

Although most of the items on this list imply it, it cannot be overstated. Communicate with a goal in mind. Don’t just bombard your customer with information. Selective communication is required. Ensure that the appropriate information and analysis are sent to the appropriate individual. A developer may value a great deal of technical detail, but the development manager is interested in timeline information.

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Why outsource website testing is necessary?
Enhancing existing projects

If you want to test your own website, you may have no prior expertise or experience. As a result, hiring a website testing firm is the ideal option. In general, the most experienced of these organisations have gone through trial and error during their career in the sector and are continually analysing risks and errors and correcting them, which works in your favour when you hire them. They are capable of delivering the efficient outcomes you want.

Global economic disparities

Website testing costs far less in poor nations than in developed countries. You may employ a whole testing team from India or China at the same cost as hiring one or two testers in the United States or Germany. As a result, outsourcing website testing will help you save money.

Find the best candidate for the position

Your location, business size, and other factors all have an impact on the website testing constraints you encounter during a project. For example, you could wish to include one of the most recent technologies into your project. However, you may not be able to find somebody with relevant experience to assist you. Or perhaps you started a project, but were unable to complete it due to a lack of resources or experience. Outsourcing is useful in these instances. You may locate someone suited for the job from all around the world with the skills to complete your testing needs on time and within budget.

Task prioritisation

Prioritising jobs is an excellent approach to increase work productivity while also managing time so that all essential project activities are finished on time. Even if your team handles the majority of them, things like app development, marketing and other management activities may still require people. Outsourcing is the ideal answer in these cases.


Outsourcing the testing of any product is always a good alternative. It helps us concentrate on our core work and save time. Testing outsourcing allows us to prioritise tasks and achieve excellent milestones. Outsourcing is the best solution for testing in all types of development.

7 Features That Have To Be Tested In An E-Commerce Website

In this highly competitive era when every small to major business is focused on strengthening its presence online, e-commerce has undoubtedly become an inseparable part of a common man’s life. With everything available online, from daily needs, groceries to other luxury products, it is no doubt that the risk and threat to the available data is pretty high. Therefore, it is important to make sure that every ecommerce website is tried and tested on a regular basis before it is actually made available to the end user.

While there is no rocket-science involved in testing an e-commerce website, it definitely requires one to keep certain important things in mind. Read on to know some of these common factors that one must always focus on when testing an e-commerce website.
1. Hero Image
Hero image or hero banner is an oversized banner image available at the top of an ecommerce website. Since this image serves a number of purposes like displaying popular offers and discounts, new offers and collection, ensuring its optimum performance is extremely important. Some of the important things to test in this image are auto scroll feature, hovering, clickability, view on different browsers and screen resolutions, and image refreshing feature.
2. Search Bar
It is important to understand that you cannot always be 100 percent sure about what the end user might search in the search bar. Therefore, it is necessary to make sure that this feature is able to deliver the performance as required. Before launching your ecommerce website or mobile application, make sure that the search bar is able to search data on the basis of product name, features, navigation, etc.
3. Product Details Page
This page plays an important role in determining the success of any ecommerce business. Before making a purchase from an ecommerce website, every individual visits the product details page to ensure that the product he/she is planning to order is at par to his/her requirements. Therefore, in order to ensure that his/her actions turn into sale, maintaining the optimum quality of the product details page is extremely important. Check whether the page correctly displays the information such as product images, price, reviews, delivery options, etc.
4. Shopping Cart
There are situations when a user spends a lot of time in selecting and adding the items to his/her cart. But, due to some circumstance, he/she is unable to make a purchase, hence, postponing the same to the next day. In such and similar other situations, a person expects that the cart would contain the items shortlisted by him/her whenever he/she visits the particular site again.

Also Read : Software Testing: Meeting The Customer Expectation

Therefore, an ecommerce website admin needs to ensure that such requirements are fulfilled. Testing for this feature should be done for features like cart total, tax to be paid, items in the cart and many other steps that are completed before the final check-out.
5. Check-Out and Payments Option
For a successful e-commerce website and mobile application, it is important to ensure that its check-out and payments option is functioning properly. Double-check its functionality by testing the product on various grounds such as user sign up page, check out as a guest user, registration after the completion of payment, email/text messages sent as a confirmation for the order placed, etc.
6. Products And Categories
The products that are displayed to a returning and new user are different on an ecommerce website. While a returning customer is shown products based on his/her last purchase, a new user is made to browse through the entire website.
Since, products and categories are dynamic elements and may vary every day, it is not recommended to test every product individually. The best way to ensure an optimum performance of the website is by testing the algorithm for these sections. Testing the data mining/BI systems and the queries at the backend that populate these sections is important.
7. Order-Related Features
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An e-commerce website does not only involve the placement of orders but can also involve its cancellation, change or return. Therefore, testing the website for its functioning on these features and grounds is important to ensure a hassle-free experience to the end user.
Apart from these, e-commerce website is also tested for other features like login, FAQs, contact us page, customer service page, etc. It is also important to remember that automated testing is not possible for an e-commerce website as a number of its features are dynamic. Ensuring an optimum performance of an e-commerce website is extremely crucial as this can actually make or break the trust of the end user.

Also Read : 15 Top Selenium WebDriver Commands For Test Automation